Contact Compassionate Nursing Care

A conversation worth having

An idea for your future, a change you’d like to make or a question about getting started; we’d love to hear what’s on your mind.

Contact Compassionate Nursing Care using the form, phone or email. You’re welcome to enquire for yourself or someone you support. Tell us a little about what you’re looking for, and we can explore whether our team is a good fit.

The information you provide will be used to respond to this enquiry and determine whether our supports may be suitable. Please see our Privacy Policy for information about how we collect, use and protect personal information.

Reach out anytime

0420 857 346

Prefer a conversation? Give us a call to discuss your enquiry and ask the questions that matter to you.

info@cnursingcare.com.au

Rather put your thoughts in writing? Email your questions or enquiry so we can learn a little about what you need.

Compassionate Nursing Care graphics (1)

Serving Mt Isa and surrounding areas

Local connections, wider possibilities

We offer disability support in Mount Isa and surrounding North West Queensland communities, helping people build independence and stay connected to local life.

 

We also welcome enquiries from Cloncurry, Townsville and other regional Queensland locations. Support in these areas is considered individually, subject to service capacity, funding and safe staffing.

Start with what matters

What would you love next?

Perhaps there’s something you’ve been wanting to try, somewhere you’d like to go or a part of everyday life you’d like more say in. We’d love to hear about it. Sharing what you want from life gives us a meaningful place to begin.

 

Contact Compassionate Nursing Care today and see what support could look like with our team by your side.

Frequently asked questions

Questions before getting started

Getting to know someone can help you picture what support with them might feel like. If you’d like an introduction before deciding, contact Compassionate Nursing Care to discuss what can be arranged. This will depend on staff availability and the support you’re considering.

 

An introductory conversation is an opportunity to talk about your interests, communication preferences and what helps you feel comfortable. You can also ask questions about the worker’s experience and approach. Let us know if you’d like someone you trust involved, or if you need time afterwards to consider your options.

Please let us know what isn’t working for you. It might be a difference in communication, how tasks are approached or simply how comfortable you feel together. You can explain it in your own words, with someone you trust alongside you if that helps.

 

We can discuss your concerns and consider whether a change in approach or a different worker would be more suitable. Any alternative arrangement will depend on availability and your support needs. Your feedback helps us understand what a better match would look like.

Tell us about the flexibility you need when we first discuss your support. If your routine varies, it’s useful to understand which times are essential and where there may be room to adjust.

 

Changes depend on staff availability, the type of support involved and existing commitments. Giving as much notice as possible allows more time to explore options, although a requested time may not always be available.

 

The notice required for changes should be set out in your service agreement. Check with our team before changing your plans, so we can confirm whether the revised visit can go ahead and explain any effect on your arrangements.

Let our team know as soon as you can, whether you’re cancelling one visit or considering a longer break. Explain which dates are affected and, if you know, when you’d like support to resume.

 

For a cancelled visit, any notice requirements and applicable charges will depend on your service agreement and the circumstances. Ask us to explain these before making a decision if anything is unclear.

 

A longer pause may also affect staffing and the availability of your usual times when you return. We’ll need to discuss what can be arranged, including whether you have an expected restart date or need to review things later.

 

If your circumstances or support needs change during the break, let us know before restarting. This gives us an opportunity to consider whether your previous arrangements are still suitable.

We start by discussing what you already do, what you enjoy doing and where assistance would make a difference. You might want direct help with one activity, encouragement with another and time to complete something independently.

 

Your assessment and support planning help establish these arrangements. We consider your goals, preferences and any relevant care or safety needs, then agree on the worker’s role with you.

 

For example, you may want to take part in a household task while receiving help with the parts you find difficult. Someone else may prefer assistance with that task so they can focus their energy elsewhere. The approach should reflect your circumstances.

 

These conversations can continue as you gain skills or your needs change. Let us know if a worker is stepping in too quickly, if you’d like to try doing more or if you need additional help. Everyday feedback helps keep the balance right for you.

Family members may bring valuable knowledge about your life, while you may have your own priorities for independence, privacy or trying something new. Understanding those different views is an important part of planning support.

 

We aim to listen to you and the people you choose to involve, exploring what each person is concerned about and what outcome you want. Sometimes, talking through a specific situation makes the difference clearer. You might agree on the goal but have different ideas about how much assistance is needed to reach it.

 

Your choices remain central to the conversation. Where there are formal decision-making arrangements, such as a guardian with authority for particular matters, these also need to be understood and taken into account.

 

If agreement takes time, we can consider which parts of the support plan are clear and which need further discussion. You’re welcome to explain your views directly to us and tell us who you’d like involved. The aim is to develop an approach that respects your voice and addresses the practical concerns.

Tell us who you want involved in your support and what information you’re comfortable sharing with them. This could include updates about your goals or assistance with organising visits. You may have different preferences for different people.

 

We can discuss consent arrangements with you and clarify the role of anyone authorised to act on your behalf. Being a family member or support coordinator does not automatically mean someone needs access to every detail of your care.

 

There may be circumstances where information must be shared to meet legal obligations or respond to a serious safety concern. These limits should be explained when discussing privacy and consent.

 

If your preferences change, let our team know so the relevant arrangements can be reviewed. Our Privacy Policy provides more information about how personal information is handled.

A useful handover starts with understanding what you want to continue, what you’d like to change and when you hope the new support will begin. If you’re considering a move, contact Compassionate Nursing Care to discuss your needs and our capacity before confirming a start date.

 

With the appropriate consent, relevant information can be requested from your current provider or the people involved in organising your support. This may include your existing routines, communication preferences, support plans and any clinical information needed to assess and plan care.

 

We’ll also need to understand your current arrangements and any notice period that applies. The timing of a handover depends on your circumstances, funding, our assessment and staff availability.

 

Before support starts, the agreed services and arrangements need to be documented in a written service agreement. This gives you an opportunity to check what is included and ask questions.

 

Throughout the discussion, tell us what has worked well with your current provider and what you hope will be different. That information helps us plan a transition around your priorities.

Make a Referral
0420 857 346

Image credits

Photo: Lake Moondarra by scissorhands33, licensed under CC BY 2.0.


Photo: Lake Moondarra panorama by Ravenspear82 at English Wikipedia, licensed under CC BY-SA 3.0.


Photo: Panorama of Mount Isa, Queensland by Tennis expert, licensed under CC BY-SA 2.5.